Go-live and support (SAP Tutorials)

Once the go live i.e. last phase is completed, as consultant, we must provide support in the production run for the end user till the system stabilizes. In this phase the main activity is to extend support to the end user and guiding them to check the data and reports for the requirement and other day to day problems in the new environment. For this purpose we can keep “Hand holding” to give the support for user. Once the system stabilized, the project management prepares for the acceptance of the productive environment by the steering committee or the company management.